Learners will be able to:

• Describe the relationship between leadership and communication skills.
• Discuss the theory of relational coordination and its application to effective communication.
• Identify communication strategies to enable others to act and inspire a shared vision.
• Identify conflict resolution "modes."
• Reflect on personal responses to conflict.
• Differentiate cognitive versus affective, emotional conflict.
• Define the components of emotional intelligence.
• Reflect on the role of emotional intelligence in supporting conflict resolution.
• Reflect on the role of communication in ensuring team success.
• Develop an approach to conflict resolution.
• Create a personal action plan to improve leadership skills in communication and conflict resolution.