Communication & Conflict Resolution

In this module, you will...

  • Describe the relationship between leadership and communication skills.
  • Discuss the theory of relational coordination and its application to effective communication.
  • Identify communication strategies to enable others to act and inspire a shared vision.
  • Identify conflict resolution "modes."
  • Reflect on personal responses to conflict.
  • Differentiate cognitive versus affective, emotional conflict.
  • Define the components of emotional intelligence.
  • Reflect on the role of emotional intelligence in supporting conflict resolution.
  • Reflect on the role of communication in ensuring team success.
  • Develop an approach to conflict resolution.
  • Create a personal action plan to improve leadership skills in communication and conflict resolution.

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